VL Origins
VL Origins
Pure by Nature. Crafted with Purpose.
0
VL Origins
VL Origins
Pure by Nature. Crafted with Purpose.
Policy Section

1. Terms and Conditions

Effective Date: This policy will become effective on the date the website becomes operational for public transactions.

These Terms & Conditions govern the use of this website and the purchase of products offered by us. By accessing this website or placing an order, you agree to be bound by these Terms.

1.1 Nature of Products

All products sold on this website are Ayurvedic food and wellness formulations registered under FSSAI.
They are intended for general nutritional and wellness use and are not medicines.

1.2 Eligibility

You must be at least 18 years of age to place an order.

1.3 Orders & Payments

Orders are accepted only after successful payment.
We reserve the right to cancel any order due to stock unavailability, pricing errors, or regulatory issues.

1.4 Use of Website

You agree not to misuse the website, attempt fraud, or violate any applicable laws.

1.5 Limitation of Liability

We are not responsible for:
• Individual health outcomes
• Delays due to logistics partners
• Improper storage or misuse of products

2. Privacy Policy

We respect your privacy and protect your data.

We collect:
• Name
• Phone number
• Email
• Shipping address
• Order history

We do NOT store:
• Credit/debit card details
• UPI credentials

Payments are processed securely via certified payment gateways.

We do not sell or share your personal data with third parties except for:
• Courier partners
• Payment processors
• Legal compliance

3. Disclaimer

Our products are Ayurvedic food and wellness formulations.

They are not intended to diagnose, treat, cure, or prevent any disease.

Results may vary depending on age, lifestyle, diet, and personal health.

Customers should consult a qualified health professional if they have medical conditions.

4. Shipping and Delivery Policy

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Delivery Time

Delivery typically takes 3–7 working days depending on location.

Shipping Partners

We ship through authorized courier partners.

Delays

We are not responsible for delays caused by:
• Courier companies
• Weather
• Government restrictions

5. Returns and Replacement Policy 

Because our products are food and wellness consumables, we do not accept returns once opened or used.

We offer replacement only if:
• Wrong product delivered
• Package damaged
• Product expired on delivery

You must report issues within 48 hours of delivery with photos.

6. Returns and Cancellation Policy 

Order Cancellation

Orders can be cancelled before dispatch.

Once shipped, orders cannot be cancelled.

Refunds

If cancellation is approved before shipping:
• Refund will be processed within 7–10 working days

If product is eligible for replacement:
• Replacement will be shipped at no cost

We do not offer refunds for:
• Taste preference
• Personal suitability
• Incorrect address provided by customer

7. Product Recall Policy 

Effective Date: To be announced upon website launch

This Product Recall Policy applies to all food and wellness products sold through this website.


1. Our Commitment to Safety

We are committed to maintaining the highest standards of safety, quality, and regulatory compliance for all Ayurvedic food and wellness products we sell.
Customer safety and product integrity are our top priorities.

If any product is found to pose a potential health risk or does not meet required quality or regulatory standards, we will take prompt action to recall the affected product.


2. When a Recall May Occur

A product recall may be initiated if:

• A safety concern is identified
• A quality defect is detected
• There is a labeling or packaging error
• An ingredient does not meet regulatory or quality standards
• A regulatory authority (such as FSSAI) issues a directive
• The manufacturer advises a recall


3. How Customers Will Be Notified

If a recall is required, affected customers will be notified through one or more of the following:

• Email
• SMS or WhatsApp
• Website announcement
• Direct phone call (if required)

Notifications will include:
• Product name
• Batch or lot number
• Reason for recall
• Instructions on what to do


4. What Customers Should Do

If you receive a recall notice:

  1. Stop using the product immediately

  2. Do not consume the product

  3. Follow the return or disposal instructions provided

  4. Contact our customer support if you need assistance


5. Refunds or Replacements

For recalled products, customers will be offered:

• A full refund
OR
• A replacement product

This will be processed without additional charges to the customer.


6. Return & Handling of Recalled Products

Depending on the situation, customers may be asked to:

• Return the product
OR
• Safely dispose of the product

Clear instructions will be provided in the recall notice.


7. Record Keeping & Compliance

All recalls are handled in accordance with applicable food safety laws and FSSAI guidelines.
We maintain internal records of all recalls to ensure accountability and regulatory compliance.


8. Contact Information

For any questions related to a product recall, customers may contact:

Customer Support
email - write2us@vlorigins.com
Your Phone / WhatsApp - +91 73967 15222

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